Dyson DC15 User Manual download pdf (Page 13)

Problem

Less than normal or no pickup

while vacuuming upright, or

machine turns off in use

Less than normal or no suction

from wand or hose

Brushbar will not engage

Brushbar will not turn off

Brushbar keeps turning on

Machine will not recline

11 Troubleshooting

tips

Refer to page 3 for an

illustration of your DC15.

If you have any other

questions, please call

the Dyson Helpline at

1-877-397-6622.

The Helpline is open

7 days a week to answer

your questions.

Potential solution

• Remove and check washable filter to see if it is clean (filter should be blue in color).

Wash filter if necessary as shown in section 5.

• Be sure the filter housing and airway inspection valve are snapped in securely and confirm

there are no blockages.

• Confirm the airway inspection valve is in place and that there are no blockages.

• Remove the wand and check for blockages.

• Confirm the hose has no blockages or holes by stretching it out.

• Remove and check washable filter to see if it is clean (filter should be blue in color).

Wash filter if necessary as shown in section 5.

• When vacuuming upright, ensure that the stabilizer clicks into place before vacuuming.

• Ensure the machine is fully returned to the upright position and the stabilizer bar is locked

into place.

• The brushbar defaults to the on position each time you turn your vacuum on. Press the

brushbar button to turn the brushbar off for bare or delicate flooring, rugs, and carpets.

• Press stabilizer firmly to release cleaner head and then pull handle towards you.

• To make activating the stabilizer easier, press the foot pedal firmly while holding the handle,

but do not apply weight or force to the handle.

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Dyson DC15 User Manual Page 13